FAQ’S

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Where is my order?

You will receive an email once your order has been dispatched, which will contain tracking information. You can also keep an eye out on your delivery by logging into your account. Please remember that our couriers do their best to deliver your parcels to fit around your lifestyle. School deliveries should be made by 3pm, work addresses should be made by 5pm and to home deliveries by 6pm. Please note that it’s not always possible to fulfill these times therefore on occasions they may deliver up until 9pm. Please note if your order is over $300, you will be required to provide valid identification of you purchase.

Can I exchange an item?

 

Clothing is considered a hygienic product. Therefore we do not offer returns or exchanges. ALL SALES ARE FINAL. No refunds or exchanges will be permitted.

Why has my order been canceled?

 

If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation of your order. If you order contains additional items, we will dispatch the rest of your order and provide a credit for the out of stock item. We promise that these cases are rare. If the billing information and shipping addresses cannot be verified through our merchant your order may be canceled.

 

What happens if I forget to use a discount code?

 

Once your order has been placed we are unable to manually add the discount. Please not that this discount may be used on your next purchase if the code is still valid.

Why won’t my discount code work?

 

Your Code: Have you entered the code correctly? Our codes are case sensitive. Try copying and pasting the code into the Promo Code box just before checkout. Expiry Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.